Kosovo Social Service Decentralisation Project
In Kosovo, scarce public sector resources are frequently sub-optimally prioritised, often inefficiently used, and sometimes misused. As a result, many people are not able to access much needed social services. However, the need for such services is huge – poverty, domestic violence, and human trafficking remain widespread throughout the country.
This project worked to improve the delivery of social care services to people in need by supporting the decentralization of social care services and strengthening the capabilities of municipalities and Centres of Social Welfare to meet priority needs.
The project established a National Policy Advisory Committee to develop financial and administrative coherence for the decentralisation of social care services.
It also improved the capacities of the central government to develop an intergovernmental financing system and budget formula for social care services.
Additionally, the project strengthened management systems by improving technical and organisational links between planning, policy and budgeting for social care services. Finally, it enabled effective policy dialogue on social care services.
The project's ultimate goal was to help ensure that better quality services reached people in urgent need of social protection and welfare. These results would not happen overnight, due to funding shortages and the extent of social need in the country. The project has, however, established a sustainable improvement process that is expected to continue up to and beyond Kosovo’s membership of the wider European family.