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Three model police stations, each with a “Lady Complaints Unit,” have been established in Pakistan’s Khyber Pakhtunkhwa province. The stations will offer improved security and access to justice to 150,000 people.
The stations were set up with the help of the UK government-funded Aitebaar program, which is being managed by Coffey.
Model police stations offer a better level of service to communities, and are meant to be examples for other police stations. While they often have better infrastructure and equipment, they are mainly distinguished by the quality of police services they provide, including more effective investigations.
The Lady Complaints Units are located within the police stations, and are aimed at making it easier for women to lodge complaints, receive support from the police, and ultimately have their issues addressed in a fair manner. The units are staffed with female police officers especially trained for this role.
“My primary responsibility at the model unit includes being the point of contact for female complaints,” explained Fatima*, a female Assistant Sub-Inspector. “I listen to female complains, lodge problems and take appropriate action after consultation with my male colleagues.”
The model police stations, by having more highly skilled police officers who are dedicated to serving their communities, should improve people’s trust in the police, and as an extension, of the security and justice systems as a whole.
The Aitebaar program supported the launch of the model police stations and is working on improving policing in Khyber Pakhtunkhwa more broadly, including by helping the police revise their investigation processes, by training investigators to become specialists and by providing gender based violence trainings for the police.
* Name has been changed for security purposes.
Photo: Launch of model police stations in Peshawar on 22 April 2014.